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TESTING COORDINATOR (Student Services Professional II)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Paper applications will not be accepted; however, CSU Chico is an equal opportunity employer and is happy to provide reasonable accommodations to applicants at any step of the application process. If you need assistance in this regard, or are having technical difficulties with the application, please contact the University at 530-898-4664 prior to 5:00pm on the closing date.

Recruitment Details

Position Details

Recruitment Number VA897
Posting Period

11/07/17 – 11/21/17

On Campus Only Promotional Opportunity No
Working Title TESTING COORDINATOR (Student Services Professional II)
Level/Range/Grade 1
Salary Range (From $ to $) $3,935 - $5,595 per month (New employees should anticipate being hired at the beginning of the salary range)
Department Accessibility Resource Center
Number of Positions 1
FLSA Code Exempt
Status Regular: Permanent (after one-year probationary period)
Full-time/part-time (if part-time, indicate time base) Full-Time
Pay Plan 12/12
CBU/MOU R04 - APC - Academic Support
Quick Link

Work Schedule

Hours Per Day 8 hours during the school year / 10 hours during the summer
Days Per Week 5 days during the school year / 4 days during the summer
Shift Day

Position Summary

Primary Duties

The Testing Coordinator works both independently and collaboratively to provide Exam Services to students approved for the accommodation through the Accessibility Resource Center. In addition the incumbent is responsible for the management of the Service Request Portal system. Duties are performed with the independence and responsibility for interpretation and implementation of the entire Service Request Portal system. Due to the nature of the work handled by the Accessibility Resource Center, the incumbent requires considerable independence, judgment and discretion in handling complex and confidential accommodation issues with students, staff and faculty.

Knowledge, Skills and Abilities

Must possess:
Working knowledge of:

  • The principles, practices, procedures, activities and major trends of Student Advising, as well as those of the Accessibility Resource Center office.
  • The principles of individual and group behavior.
  • Research, interview and observation techniques for the purpose of recording, classifying, and interpreting factual information.

General knowledge of:

  • The methods and problems of organization and program management.
  • Computer literacy and proficiency with Microsoft Office Suite programs, as well as willingness and ability to learn additional computer software programs.
  • Fluent in the use of standard office equipment (computers, copiers, phones, fax).

Incumbent must possess the following:

  • Judgment to recommend solutions to problems and changes in program procedures.
  • Skill and ability to act as a spokesperson within the area of expertise.
  • Interviewing and counseling techniques.
  • Planning skills.
  • Professional skills characteristic of assigned responsibilities.
  • Demonstrated skills assisting students with academic deficiencies, monitoring academic progress, and assisting with course selection. Advising them on plans to be successful.
  • Demonstrated skills advising students individually and in groups.
  • Skill that demonstrates decision making and follow through on actions having implications with regard to other service areas.

Incumbent must have the ability to:

  • Rapidly acquire a working knowledge of the overall operation, functions and programs of the campus, and specific objectives of the campus Student Services program to which assigned and its relationship to the total campus operation.
  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
  • Interpret and apply program rules and regulations.
  • Collect, compile, analyze and evaluate data and make verbal or written presentations based on data.
  • Reason logically, draw valid conclusions and make appropriate recommendations.
  • Present clear and concise information orally and in written reports.
  • Participate in and contribute to group meetings, conferences and interviews.
  • Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
  • Obtain factual and interpretative information through interviews.
  • Advise students individually and in groups on routine matters where required.
  • Recognize multi-cultural, multi-sexed and multi-aged value systems and work accordingly.
  • Make decisions and carry through with actions having implications with regard to other program or service areas.
  • Work after-hours and at weekend events on occasion.
  • Perform assigned duties.
Required Education and/or Experience

Equivalent to graduation from a four-year college or university in one of the humanities, behavioral sciences, public or business administration, or a job-related field.
Two years of full-time equivalent professional experience in one of the student services program areas or in a related field. Experience should give evidence of competence and indicate the potential for further growth.

A Master’s degree in a job-related field may be substituted for one year of the professional experience. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Additional Requirements for this Position


Recruitment Preferences

Preference may be given to applicants with the following as they may be considered specialized skills:

  • A master’s degree in student services or job-related field.
  • Experience in academic advising, counseling, orientation, or a related field.
  • Experience working with persons with disabilities.
  • Experience working with Accessible Technologies.
Special Requirements
  • The person holding this position is considered a “Limited Mandated Reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment.
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. *This considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data. This is confidential information that is in most cases protected by statutes, regulations or other legal mandates.

Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office. Some duties are performed outdoors and include exposure to weather such as summer heat, humidity or precipitation. Must be able to travel to other offices and buildings for meetings and events on even and uneven surfaces and be able to identify and distinguish colors.

A majority of work is performed in a typical office environment operating standard office equipment. Activities require frequent interaction, and ability to work well, with students, faculty and staff. Work activities are conducted one-on-one, in groups, and alone, in both indoors and outdoors settings. This position requires occasional irregular hours such as early mornings, evenings and weekends to meet the needs of students.


This position qualifies for benefits including tuition fee waiver (if eligible).

Benefit Information

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

About the University and Community

Detailed information is available at As a university that educates students of various ethnic and cultural backgrounds, we value a diverse faculty and staff. CSU, Chico welcomes applicants who are knowledgeable about and interested in working within a cross-cultural learning environment. We also welcome those who share a passion and commitment to the University’s 6th Strategic Priority that focuses on sustainability, stewardship, and the environment – see

California State University, Chico is committed to achieving excellence through diversity in the classroom and the workplace. It strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students, faculty, and staff.

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Posting Details

Open Date (posting open date) 11/07/2017
Close Date (posting close date) 11/21/2017
Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Résumé
  2. Cover Letter
Optional Documents
  1. Optional Applicant Documents