Job Summary:

Under general supervision, this position provides clerical and administrative support to front desk services for the Office of the Registrar, as well as for the Records and Registration units. This position assists the student population with various Office of the Registrar services, primarily with myCoyote and records and registration processes.

Duties / Responsibilities

• Provides the coordination of the clerical and administrative support functions for the unit.
• Provides customer service by greeting guests by phone or in-person. Screens visitors and callers and directs them appropriately. Responds to inquiries from public or university staff, students, or faculty.
• Monitors and maintains calendar for supervisor or units assigned. Plans, coordinates, and makes travel arrangements. Makes arrangements for special events sponsored by department.
• Assists and troubleshoots complex records and registration issues.
• Processes enrollment and degree verifications.
• Responds to the Records Info and Registration Help phone line and emails.
• Process registration requests (adding/dropping/petitions, etc.).
• Applies FERPA regulations and identifies Red Flags.
• Work involves addressing a wide range of problems which requires interpreting policies and procedures and using ingenuity to put information together in new ways.
• Provides administrative coordination of EO 1037 regulations pertaining to repeat of grades of C or better.
• Processes EO 1037 exceptions authorized by Academic Success and Undergraduate Advising.
• Provides administrative coordination of CSU Fully Online program.
• Researches and resolves complex student issues that may include collaboration with other offices such as Financial Aid & Scholarships, Student Financial Services, Admissions and Student Recruitment, and the Advising and Academic Services Office. 
• Processes requests for enrollment reinstatements due to university errors.
• Processes mass disenrollment’s when requested by Advising and Academic Services and Educational Opportunity Program.
• Assists in delegating and monitoring student assistant workload.
• Provides lead work direction including, but not limited to, assigning and reviewing work, providing input to performance evaluations, and training new staff (both student assistants and staff).
• Provides coordination to multiple and varied projects of complex nature.
• Assists in maintaining an updated training handbook.
• Other classification-related duties as assigned.

Minimum Qualifications: Required Education and Experience

• High School diploma or its equivalent AND three years of progressively responsible experience in general office clerical or secretarial work or the equivalent

Required Qualifications

Knowledge, skills, and abilities information

For Example:

• Excellent communication and interpersonal skills (including being a good listener) to interact and communicate effectively with faculty, staff, students, and external constituencies, both verbally and in writing.
• Advanced time management and analytical skills.
• Ability to manage multiple projects independently in a fast-paced organization with competing priorities and distractions.
• Strong critical thinking, analytical, research, problem-solving, and conflict resolution skills.
• Ability to build effective teams through goal setting, defining responsibilities, empowering team members, providing feedback, and adhering to deadlines.
• Strong negotiating skills to settle issues and maintain harmony in the team.
• Ability to use high-level discretion and maintain a high level of confidentiality in handling problems of a sensitive nature and security of confidential records.
• Working knowledge of applicable state and federal employment and education laws and regulations.
• Working knowledge of and ability to operate standard office equipment and technology including, but not limited to, desktop computer, laptop, copier, fax machine, scanner, and printer.
• Demonstrated proficiency in ability to effectively use common computer and technology programs and related computer software packages (e.g., Microsoft Office Suite, Zoom, etc.) in the course of assigned duties.

Preferred Qualifications

• Experience to be fully functional in all technical aspects of work assignments. 
• Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
• Thorough knowledge of English grammar, punctuation, and spelling.
• Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.
• Ability to independently handle multiple work unit priorities and projects.
• Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist.
• Working knowledge of policies and procedures.
• Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.
• Ability to draft and compose correspondence and standard reports.
• Ability to effectively handle a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.

Compensation and Benefits:

Anticipated Hiring Range: $3,680 per month

Classification Salary Range: $3,680 - $5,783 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Emergency Hire (up to 120 or 180 days)

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.      

The application deadline is: May 23, 2024

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act