Salary and Benefits

Salary Range: $5,276.00 per month to $7,517.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,276.00 per month to $5,650.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional III, Exempt

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This position provides support and assistance to international students and scholars. Specific duties include but are not limited to: managing federal SEVIS reporting requirements on behalf of Cal State East Bay (i.e. communication with the Department of Homeland Security about the F-1 students admitted to and attending Cal State East Bay); assisting international students (F-1) to understand the complex nature of the legal status in the U.S. vis à-vis federal regulations and university academic policies and procedures; assisting international students to obtain immigration benefits such as curricular practical training & optional practical training; assisting with on-going services such as orientation, immigration workshops and other non-immigration focused programs; and assisting with international recruitment efforts, as needed.

Responsibilities

Advise students on F-1 regulations and benefits:

• Serve as Designed School Official for the F-1 Student Program.
• Advise students via individual appointments, via telephone and email.
• Process student requests (for employment, travel, change of status, reduced course load requests).
• Revise and create relevant information materials for students (both print and electronic).

Comply with Department of Homeland Security reporting requirements via SEVIS:

• Interpret the ever- changing reporting requirements in SEVIS.
• Transmit data electronically in a timely fashion pertaining to individual students' enrollment and status.
• Follow up with students who have failed to communicate with CIE regarding enrollment, transfers, withdrawals, etc.
• Communicate with the SEVIS help-desk to correct data errors.
• Work with others on campus to provide efficient and accurate reporting methodology.
• Weekly compliance reports for personal data changes.

Work with SEVIS Records Coordinator to coordinate issuance of immigration documents and pre-arrival material for new international students:

• Review Declaration of Finances to ensure compliance with federal and university requirements.
• Analyze students' current immigration status and documentary needs.
• Communicate with International Admissions, American Language Program, student, and the student's former U.S. institution (if any) to coordinate issuance of immigration documentation.

Advise in the Visiting Student Program on immigration and academic issues:

• Coordinate with Cal State East Bay academic and General Education departments. 
• Advise academically disqualified students on immigration and academic issues. 
• Assist with recruitment and admission of VSP students.

International Student Health Insurance:

• Oversee and ensure the compliance of insurance coverage and benefits for all F-1 and J1 visa students. 
• Provide documentation for both domestic and international policy. 
• Maintain a database for international students and applicable carrier, coverage and period. 
• Work with CIE to clear international student accounts. 
• Coordinate coverage with third party insurance vendors both domestic and international. 
• Review third party insurance documentation to ensure that it meets university requirements and remove international health insurance holds. 
• Present International health insurance requirements at orientations and workshops, provide consultation to international students.
• Maintain centralized email correspondence of both Housing and Health Insurance inquiries.

Reply to inquiries from Department of Homeland Security agents:

• Serve as the first line of contact for any DHS inquiry.
• Research information based on request, and analyze the interplay of FERPA restrictions and F-1 reporting requirements.
• Communicate with DHS within the timeframe mandated by immigration regulations.
• Include other campus personnel and/or legal counsel as necessary.

Assist as needed in the recruitment effort:

• Assist in development of recruitment strategies based on expertise in culture/markets.
• May include travel
• Other duties as assigned.

Minimum Qualifications

Education:

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Experience:

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
• One year in the program area to which assigned may be preferred but is not required.
• A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• A Doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Knowledge and Abilities:

• The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.
• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned.
• General knowledge of individual counseling techniques.
• General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
• Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters.
• Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Required Qualifications

• Knowledge of F-1 and basic knowledge of J-1 regulations as they pertain to Cal State East Bay students and scholars. 
• Familiarity and ability to utilize SEVIS (the Student and Exchange Visitor Information System). 
• Ability to work independently and as a fully contributing member of a team within a diverse, multicultural environment. 
• Good oral, written, and cross-cultural communication skills. 
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. 
• Ability to carry out a variety of professionally complex assignments without detailed instructions. 
• Must be a U.S. Citizen or Permanent Resident (as required by Department of Homeland Security for access to SEVIS). 

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as condition of employment.