Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: Academic Professionals of California - Unit 4

Job Classification: Student Services Professional II

Anticipated Hiring Amount: $4,841 - $5,083 per month

Work Hours: Monday – Friday 8:00am-5:00pm

THE DEPARTMENT:
The Office of New Student Programs and Family Engagement, within the Division of Student Affairs, establishes and leads a comprehensive institutional program to encourage and promote a positive partnership and connection with parents and families in support of student’s educational success and persistence to graduation. This unit within the office supports the services and activities for parents and families under one functional administrative structure to ensure optimum coordination and resource management, timely response and referral and identification of additional opportunities to enhance parent/family relations and outreach.

DUTIES AND RESPONSIBILITIES:

Program Coordination

• The program coordinator shall assist the Senior Coordinator in overall program execution related to parent and family engagement throughout the year. Along with key campus constituents and partners, the incumbent designs and implements in-person and virtual orientation for parent and family programs and resources that reflect the changing needs of the bronco family. This includes, but is not limited to, parent/family/guest orientation, Bronco Family Academy, outreach events, newsletters, customer service (phone, email, in person), website, social media, as well as bronco family programmatic and resource support and development.
• Develops in collaboration with the senior coordinator, necessary educational sessions/workshops for parents/families that are complimentary to the mission and goals of the University and the Office of New Student Programs and Family Engagement.
• Responsible for exploring additional methods for parent and family engagement with campus community and continued support of new students.
• Responsible for the day-to-day operations of parent and family orientation programs including delivery of information, facilitation of program components, logistical support, liaison with campus constituents and conflict resolution for parent/family constituent groups.
• Design, develop, implement and evaluate assessment of all parent/family program effectiveness according to national standards and establish learning outcomes.

Marketing/Communication

• Designs, develops and distributes parent/family marketing materials including the accuracy of brochures, postcards, parent resource guide, information pieces, electronic communication/newsletter as well as online presence (website/social media).
• Under the guidance of the Senior Coordinator, serve as a parent/family contact and respond to student and family concerns, problems, challenges, as appropriate, including serving as a liaison with other division or campus staff to increase outreach and connection.
• Understand appropriate levels of confidentiality, including privacy laws (FERPA, HIPAA), annual fund and budget management.

Assessment

• Develop learning outcomes, assessment, and programmatic goals for all areas within parent and family engagement.
• Utilize surveys, focus groups, interviews, and anecdotal information to assist in the program’s decision-making process.
• Develop streamlined reports to present this data as well as think of ways in which to use the data to recommend changes made within the area.
• Benchmark data based on trends in higher education as well as standards in higher education.

QUALIFICATIONS:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.
• Driver License, Valid and in State

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

PREFERRED QUALIFICATIONS:

• A master’s degree in higher education or related fields is strongly preferred.
• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

CSU Classification Salary Range

This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $4,841 and maximum $6,884 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at the Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

Equal Employment Opportunity

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.