Job Summary

The Financial Aid System Analyst is responsible for working collaboratively with the Associate Director/Systems and Financial Aid Module Lead in assisting to improve the quality of financial aid services. This position is responsible for the configuration, set-up, testing, analysis, and implementation of technological solutions to support operations.  This position involves the analysis of business processes and workflow to determine areas of improvement in the processes and system functionality.  In addition, this position will ensure compliance with aid program regulations, conduct research and document solutions. This position supports the Financial Aid in daily, weekly, and annual system maintenance covering the delivered financial aid, Baseline, CSULB Custom module.

Key Responsibilities

• Assist in maintaining and enhancing functionality of the financial aid module. Including production support as needed to ensure the continued efficient operation of automated systems. This may include set up activities, security administration coordination, and quality assurance monitoring and working reports.
• Provide maintenance support and testing of regular system updates (fixes, annual maintenance, and updates). Troubleshoots system issues. Evaluate the impact of the changes on the office’s business processes. 
• Analysis of new software systems and technologies, as well as current and new business processes to improve performance, data quality, and ensure operational efficiency.
• Monitor the Financial Aid department's automated and manual control functions.
• Development of online, user-friendly financial aid training modules to help end users with functional business policies, processes, and procedures.

Knowledge Skills and Abilities

Knowledge understanding of financial aid needs analysis methodology and federal and state financial aid program guidelines. Knowledge of and ability to use: Ms Word, MS PowerPoint, Visio, MS Excel. Excellent analytical and communication skills both verbal and written. Knowledge of financial aid regulations, practices, and resources. Knowledge of Online student information systems. Ability to interpret and analyze complex financial aid & academic regulations and policies & procedures. Working knowledge of aid program delivery platforms (National Student Loan Data System, Common Originations and Disbursement, CSAC Web Grants, FAA Access to CPS Online, National Student Clearinghouse).

Demonstrated ability to organize and plan multiple priorities and to carry out assignments without detailed instructions. Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action leading to the development and improvement of administrative systems, procedures, and/or practices. Demonstrated ability to trouble-shoot and resolve student system related problems. Ability to handle multiple tasks with short deadlines. Ability to demonstrate excellent time management and organizational skills. Ability to work effectively in a dynamic team and to multi-tasks in a fast-paced, diverse environment with students, faculty, and staff.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree in a related field and two years of related experience required.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

ES Financial Aid

Classification

Administrative Analyst/Specialist - Nonexempt

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $5,833 - $7,000 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,879 - $7,488 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.