Job Summary

Under the general supervision of the Program Director for the Center for Asian Pacific Islander Student Empowerment (CAPISE), the Program Coordinator is responsible for providing support with the planning, coordination, implementation, and assessment of student success programs and workshops that serve students of Asian and Pacific Islander (API) descent and celebrate their heritage/culture. The Program Coordinator will work collaboratively with internal and external partners and stakeholders that will make it possible for programs and activities to be sustained.

The Program Coordinator will train, supervise, and evaluate student undergraduate and graduate student leaders in a manner that empowers them to lead their own special projects and achieve desired outcomes for the programs they support.

The Program Coordinator will support the creation of a welcoming, friendly, and affirming cultural academic space within the center that values, respects, and promotes an appreciation for the diverse API communities at SJSU.

The Program Coordinator will support the center’s communication efforts, including the development and distribution of an e-newsletter, posting to social media outlets, and updating website content. As a member of the SJSU Solidarity Network, the Program Coordinator will attend planning meetings and facilitate workshops and events.

The Program Coordinator will work jointly with the rest of the center’s professional and student staff to coordinate the daily operations of the center and will participate in outreach and yield efforts throughout the academic year.

The Program Coordinator will also assist with summer orientation efforts that may include offering presentations, workshops, and resource tabling.

The Program Coordinator will support the Program Director with the coordination and implementation of signature annual campus events, including SJSU’s Asian and Pacific Islander Graduation at the end of the academic year that celebrates the scholastic achievements of API graduates.

Lastly, the Program Coordinator is responsible for assisting the Program Director with the management of the fiscal budget. This includes keeping record of center operations expenditures and making purchases.

Key Responsibilities

• Assist with the development, planning, coordination, and assessment of multiple academic-affirming and culturally-sustaining student success programs, events, activities, and workshops designed to support API student transition, retention, and graduation. This includes supporting the implementation of the API Empowerment Program, a First-Year-Experience Mentorship Program for new API frosh. 
• Assist in the development and delivery of high-impact programs in relation to API student retention and graduation.
• Identify, build, and maintain relationships with affinity API groups, including recognized student organizations to enhance center presence in the API student community.
• Lead the coordination of SJSU’s API Heritage Month and Annual API Graduation.
• Responsible for maintaining records and summary reports of CAPISE programming, activities, and events to be submitted monthly.
• Support Program Director with the recruitment, hiring, training, directing, supervision, and the evaluation of undergraduate and graduate student staff leaders.
• Supervise, guide, and coach student staff leaders in their social, leadership, academic, and identity development; Support and advocate for students’ holistic well-being.
• Monitor and evaluate student staff leaders’ academic progress.
• Provide support, advocacy, intervention, and referrals to students in need of retention services and resources. This includes connecting students to crisis and basic needs support services.
• Handle a variety of complex and sensitive student issues in relation to faculty, staff, and family member dynamics.
• Coordinates day-to-day operations of the Center for Asian Pacific Islander Student Empowerment, including front-desk coverage, event calendar management and scheduling.
• Review, manage, and facilitate inventory of the center's materials and supplies. Provide administrative support including but not limited to photocopying, scanning, printing, etc.
• Creates and orders promotional items and marketing products for the center; Maintain inventory of items to ensure proper disbursement at key events (Admitted Spartan Day, Summer Orientation, student outreach and recruitment events, Weeks of Welcome). Maintain an archive of all events, programs, and activities (flyers, brochures, programs).

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner.
• Thorough knowledge of and skill working with historically underserved students, specifically Asian & Pacific Islander college students.
• Deep knowledge and understanding of asset-based frameworks used to support Asian & Pacific Islander college students.
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
• Knowledge of assessment techniques and ability to develop cohesive reports.
• Ability to use a broad range of computer skills and software.
• Ability to take initiative, collaborate, and complete projects.
• Ability to prepare various documents including operations manuals and procedures, program and activity schedules, and budget reports.
• Ability to conceptualize program functions and procedures and implement those relevant to improving program efficiency.
• Apply judgment, discretion and maintain confidentiality in performing complex tasks.
• Excellent oral and written communication skills.
• Ability to apply high-level analytical skills to take effective action while independently carrying out assigned responsibilities.
• Ability to promote, organize and facilitate group meetings.
• Excellent customer service and public relation skills. 
• Ability to effectively prioritize multiple work priorities and organize various projects and to follow safety and confidentiality protocols.
• Ability to keep supervisor informed about goal progress and relevant campus partner initiatives.
• Ability to recommend initiatives and changes to improve quality of services/programs.
• Ability to handle independently, multiple work unit priorities and projects.
• Ability to work some evenings and weekends.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
• Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

• Bachelor’s Degree in Asian American Studies, Ethnic Studies, Sociology, Psychology or related field.
• Experience with developing and implementing retention initiatives for historically underrepresented students focused on closing equity gaps.
• 2 years of program coordination experience in a college setting.
• Experience working with faculty, staff, and students in higher education.
• 2-3 years of experience working directly with Asian and/or Pacific Islander college students.
• Experience hiring, training, and supervising college student staff.

Compensation

Classification: Student Services Professional III
Anticipated Hiring Range: $5,540/month
CSU Salary Range: $5,540/month - $7,893/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: April 17, 2025 through May 25, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.