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Program Support Coordinator - International Center

Apply now Job no: 547430
Work type: Staff
Location: San Luis Obispo
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Job Summary

Working independently under the general direction of the Assistant Vice Provost for International Programs, this position performs administrative duties for the primary units of the International Center: International Student and Scholar services, Study Abroad, and the administrative unit. This position is the lead in coordinating the drafting and finalizing memoranda of understanding, exchange agreements, third-party provider agreements, and other contracts for the International Center and campus at large, and liaises with overseas partners, faculty, exchange coordinators, campus legal counsel, and contracting and risk management. Additionally, this position is responsible for providing administrative coordination and support for the Cal Poly International Center including work with the International Programs Committee, the International Advisory Council and other committees. Work activities include facilitating and maintaining faculty and staff proposal processes for international programs and agreements, serving as a point person for planning and implementing International Center events, supporting International Visitors, Global Programs, and the International Travel Registration process and/or other administrative areas. The position also serves as back up for the processing and tracking student eligibility requirements for study abroad as well as in serving as a campus Designated School Official (DSO) with the Department of Homeland Security and Alternate Responsible Officer (ARO) with the Department of State. In this role, the position has responsibility for the creation and maintenance of international exchange student and scholar records in SEVIS (Student Exchange and Visitor Program), Terra Dotta and PeopleSoft.

Department Summary

The primary mission of the Cal Poly International Center is to provide leadership and coordination for international activities and programs and to serve as a catalyst for internationalization efforts at Cal Poly. The IC maintains administrative authority and university-wide oversight of international engagement and initiatives supported by the campus. We are committed to providing equity and access to services and programs for the populations we serve, including for students studying abroad and international students and scholars at Cal Poly. We provide support to campus efforts in internationalizing the curriculum and in creating global partnerships.

Key Qualifications

  • Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
  • Demonstrated ability to act with diplomacy and tact when interacting with others while modeling and maintaining high ethical standards and confidentiality. Treats all with dignity, respect, and fairness, and earns trust through consistent alignment of words and actions.
  • Demonstrated customer service skills, including a high level of diplomacy and professionalism. Ability to analyze and troubleshoot issues, using sound judgement and discretion when acting where precedence does not exist. 
  • Demonstrated skill in planning and prioritizing work to meet deadlines and outcomes, providing clear direction and delegation as needed.
  • Clearly communicates roles, expectations, and timelines in order to ensure goals and deadlines are consistently met with quality standards.

Education and Experience

  • High school diploma or its equivalent. Type 45 wpm. Five years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience).

Salary and Benefits

Anticipated Hiring Range: $50,962 - $66,534 Per Year

Classification Range: $48,696- $79,836 Per Year

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.

Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Positions are posted for a minimum of 14 calendar days.

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