CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Coordinator for Residential Student Success ensures comprehensive academic success initiatives, oversees tutoring and mentorship programs, coordinates inclusive residential communities, and collaborates extensively across campus to promote student retention. Provides critical support in planning impactful programming, assessing initiatives, and facilitating professional team development.

• Coordinates all residential life academic success and retention initiatives including, but not limited to the following: tutoring; the new student early-move in experience program; the SPOT study space; help seeking behavior campaign; and other new initiatives that may benefit students.
• Oversees tutoring services in Student Housing, including, but not limited to collaborating with Department of Mathematics and the Learning Resource Center to provide comprehensive student-centered tutoring.
• Works with the Associate Director on the vision, direction, and leadership for the Academic Mentor program which aims to impact retention.
• Coordinates all administrative aspects of the Residential Access Services program including scheduling, budget tracking, maintaining and purchasing access related equipment.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser:  https://mycsun.box.com/s/lsd4l7wkllhjtx2z9tpyxihfj350g62t        

Qualifications

• Equivalent to graduation from a four-year college or university in a related field. Upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job related, is preferred.
• Equivalent of three years of progressively responsible professional student services work experience; including one year in Student Housing is preferred.
• A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.            

Knowledge, Skills, & Abilities

• Demonstrates understanding of academic support programs such as tutoring, mentoring, and first-year experience initiatives. Understands assessment methodologies and data tracking tools (e.g., EAB systems) to evaluate academic initiatives and student outcomes.
• Effectively coordinates complex academic success initiatives involving multiple campus partners (e.g., faculty, library, learning centers, student affairs). Skilled in program design, implementation, and evaluation, including training and supervising student staff in tutoring and academic support roles.
• Demonstrates proficiency in data collection, interpretation, and reporting to inform continuous improvement and decision-making.
• Ability to: design and execute engaging academic and community-building programs for residential students, including early move-in and recognition events; and foster partnerships across academic and student affairs divisions to promote student learning and retention.
• Ability to develop and manage budgets, align initiatives with institutional goals, and communicate outcomes through reports and publications.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: SSP III / 3084/ Grade 1
• The anticipated HIRING RATE is $5540 per month. The salary range for this classification is: $5540 - $7893 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.  
• This is a Regular position with a one-year probationary period. 

General Information

• Applications received through October 26, 2025, will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.