Technology Support Specialist II or III

Information Technology Services

554160

Close Date: 03/05/26

Temporary

 

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

Job #554160 Technology Support Specialist, Technology Support Specialist II or III,

Compensation

Tech Support Specialist II

CSU Classification Range: $5,787 – $8,430 (Step 1- Step 20)

Anticipated Hiring Range: $5,787- $6,389 (Step 1 – Step 6)

Tech Support Specialist III

CSU Classification Range: $6,492 - $9,458 (Step 1 – Step 20),

Anticipated Hiring Range: $6,492 - $7,168 (Step 1-6).

Final salary placement is commensurate with experience, internal equity, and budget considerations.  

This is a temporary, full-time, benefited, non-exempt, 12-month pay plan in the Information Technology Services Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year. Additional benefits information can be found at https://www.humboldt.edu/hr/employee-benefits.

Position Summary:

The Technology Support Specialist provides advanced technical support to faculty, staff, and students to ensure effective and secure use of campus technology resources. The position supports computing equipment and software in labs, classrooms, offices, and conference rooms, serving as a direct customer interface in a complex computing environment. It guides users in existing and emerging technologies, manages multiple priorities with accountability for results, and delivers efficient, effective customer service tailored to diverse end users and business practices.

The role designs, maintains, documents, and recommends technology upgrades, applying advanced expertise to ensure seamless integration and alignment with campus technology objectives. Working in a high-volume support setting, the specialist maintains organized workflows, collaborates with ITS colleagues and campus partners, and promotes a customer centered service approach grounded in professionalism, clear communication, support for Diversity, Equity, and Inclusion, student success, reliable service delivery, and continuous improvement.

Key Responsibilities:

Technical Support and Troubleshooting

TSS II – 40%

• Provide technical support to faculty, staff, and students through multiple channels including in-person, phone, email, virtual, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and security issues for computers, laptops, printers, mobile devices, and other technology equipment.
• Support classroom and lab technology including projectors, cameras, microphones, speakers, document cameras, and other AV and HyFlex systems.
• Perform and coordinate repairs and replacements of computing and AV equipment.
• Escalate complex technical issues to advanced support teams as appropriate.

TSS III – 30%

All above plus:

• Research complex support questions/problems and identifies solutions.

Installation, Configuration, and Maintenance – 35%

TSS II & III

• Install, configure, and maintain standard desktop and laptop computers, mobile devices, printers, and related peripherals.
• Complete standard software installations, updates, and configurations, including patch management and backups.
• Support computer deployments using standard configuration processes and tools.
• Perform system, application, and database maintenance to ensure stability and performance.
• Assist with technology asset inventory data entry

Technology Planning, Consultation, and Development

TSS II – 5%

• Evaluate and advise on technology needs for classrooms, labs, offices, and other campus spaces.
• Provide technical guidance on the procurement, setup, and deployment of standard technology equipment.
• Recommend changes and improvements to equipment, software, and support processes to enhance efficiency.

TSS III – 10%

All the above plus:

• Develop standardized and specialized equipment or application configurations that support instructional and research needs.
• Collaborate with IT and campus stakeholders to research, recommend, and implement appropriate technology solutions.
• Optimize technology resources to ensure reliable and effective operations.

Documentation, Training, and Communication – 10%

TSS II & III

• Create and maintain user documentation, FAQs, and training materials for technology tools and best practices.
• Develop and deliver technology training sessions to educate users.
• Collaborate with other ITS staff to create and maintain documentation for ITS services and procedures.
• Maintain accurate records of service activities via ticketing system or other means.
• Collaborate courteously and effectively with ITS colleagues and campus users through open communication and teamwork.

Projects, Collaboration, and Continuous Improvement

TSS II – 5%

• Provide constructive input and feedback to improve IT services and participate in team planning sessions.
• Participate in small or specialized technology support projects.
• Maintain current working knowledge of computers, software, networking, AV, and emerging technology trends through ongoing professional development.
• Collaborate in a courteous, flexible, and open manner with other ITS staff and campus users through frequent team contact and mutual support, excellent communication, and responsiveness.

TSS III – 10%

All the above plus:

• Initiate, lead or participate in small or specialized technology support projects. Prepare related reports and documentation as required.
• Maintain current and in-depth knowledge of computers, software, networking, AV, video conferencing, and emerging technology trends through ongoing professional development.
• Research and implement innovative solutions to meet evolving functional requirements and/or resource constraints.

Other Duties as Assigned – 5%

TSS II & III

Knowledge, Skills, and Abilities Associated with this Position Include:

TSS II

As listed in Classification Standards:

• Ability to effectively communicate with a diverse population.
• General knowledge of information technology systems, applications, and networks.
• Knowledge and expertise in hardware and software troubleshooting and related technology support practices.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.
• Computer skills to appropriately respond to IT complaints and issues.
• Knowledge of network connectivity, server administration, and system troubleshooting.
• Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support.
• Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education
• materials.
• Strong analytical skills to evaluate technology and configure and deploy systems updates, and troubleshoot.
• Skill in providing direction and training to others.
• Proficiency in using applicable software or technology systems.
• Knowledge of university policies, data needs, and data privacy regulations.

As related to the major responsibilities for this position:

• Commitment to equity, inclusion, and cultural humility in serving a diverse campus community.
• Working knowledge of current Apple and Microsoft operating systems.
• Working knowledge of Print Management and printer deployment processes on Windows and macOS.
• Working knowledge of Microsoft Endpoint Management Configuration Manager (MECM) and Jamf.
• Ability to install applications, configure, and support mobile devices (e.g. iOS, Android)
• Ability to monitor and remediate endpoint device vulnerabilities.
• Knowledge of classroom technology, including hyflex systems (Zoom, cameras, and microphones).
• Ability to use a ticketing system.
• Knowledge of workstation security (e.g. anti-malware software, access control, and log analysis) 
• Working knowledge viewing and augmenting Windows registry.
• Excellent systems troubleshooting skills, including knowledge of applying diagnostic techniques and systematic troubleshooting paradigms for problem-solving.
• Ability to maintain intellectual flexibility, technical curiosity, and a commitment to continuous learning and adapting to emerging technologies.
• Ability to gracefully adjust to frequent change.
• Organizational and time management skills to manage and prioritize multiple tasks, and follow through on tasks independently and effectively while maintaining attention to detail and accuracy
• Ability to understand when collaboration with other ITS teams is needed to solve a task, and to function cooperatively and productively as a team member.
• Ability to explain technical details to others in non-technical language.
• Ability to develop and communicate standard operating procedures and high quality technical documentation for end users and technical staff.

TSS III

All the above plus:

As listed in Classification Standards:

• Advanced knowledge and expertise in hardware and software troubleshooting including experience with enterprise-level systems and applications.
• Demonstrates competence in independently applying advanced judgment to support enterprise IT solutions.
• Advanced communication and interpersonal skills to provide recommendations to persuade stakeholders and management regarding technology support.
• Analytical skills to understand problems from a broad perspective and discern applicable underlying principles to conceive and develop strategic solutions.
•  

As related to the major responsibilities for this position:

• Strong organizational and time management skills to plan, organize, and manage technology support delivery, complete related small projects, and follow through on tasks independently and effectively while maintaining attention to detail and accuracy
• Advanced troubleshooting skills across Windows, macOS, and networked computing environments.
• Knowledge of networks, data communication, and multimedia systems, including configuring and troubleshooting networks, and basic understanding of network fundamentals, including protocols, DHCP, DNS, etc.
• Ability to install and configure Windows, macOS, and Chrome systems and applications in a managed, networked computing environment.
• Knowledge, skills, experience, and communication skills required to work independently on the majority of tasks without supervision or guidance from a Lead or Manager
• Ability to develop and communicate standard operating procedures and high quality technical documentation for end users and technical staff.

Minimum Qualifications:

TSS II

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

TSS III

Equivalent to a bachelor’s degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications:

TSS II

• Advanced troubleshooting skills across Windows, macOS, and networked computing environments.
• Advanced knowledge of Active Directory, Group Policy, and Print Management systems.
• Demonstrated ability to support hyflex and multimedia classroom technologies, including Zoom, cameras, and audio systems.
• Strong knowledge of network fundamentals, including protocols, DHCP, DNS, etc.
• Demonstrated ability to implement and maintain endpoint security, including vulnerability remediation.
• High degree of proficiency with Microsoft 365, Adobe Acrobat, Google Workspace for Education, and other collaboration and productivity applications.
• Familiarity with mobile device management (MDM) solutions across multiple platforms.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Ability to use PowerShell and other scripting languages for automation and system management.
• Working knowledge of Active Directory environment and Group Policy.
• Knowledge of networks, data communication, and multimedia systems, including configuring and troubleshooting networks, and basic understanding of network fundamentals, including protocols, DHCP, DNS, etc.
• Working knowledge of Microsoft Endpoint Management Configuration Manager (MECM) and Jamf.
• Demonstrated ability to provide software and hardware support in large-sale deployment or enterprise environments.

TSS III

• Working or advanced knowledge of Active Directory, Group Policy, and Print Management systems.
• Demonstrated ability to support hyflex and multimedia classroom technologies, including Zoom, cameras, and audio systems.
• Demonstrated ability to implement and maintain endpoint security, including vulnerability remediation.
• Familiarity with mobile device management (MDM) solutions across multiple platforms.
• Ability to use PowerShell and other scripting languages for automation and system management.
• Demonstrated ability to provide software and hardware support in large-sale deployment or enterprise environments.
• Ability to install, configure, and support mobile computing solutions on various platforms.
• Ability to proficiently utilize Microsoft Endpoint Manager (MECM) and Jamf.
• Strong knowledge of network fundamentals, including protocols, DHCP, DNS, etc.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• High degree of proficiency with collaboration and productivity applications such as Microsoft 365, Adobe Acrobat, Google Workspace for Education.

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Letter of Interest
• Resume or Curriculum Vitae
• Contact information for at least three professional references

Application Deadline: The deadline to submit application materials is 11:55 p.m. on 02/19/2026

Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. This position is telecommute eligible; work on-site as scheduled or as requested and telecommute as scheduled.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu.

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.  Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code:  [0481, 0482]
Publication Date: [02/19/2026]