Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Job Summary

Under direct supervision of the Assistant Director of Access Services, work closely with team lead(er) and other team members to provide excellent customer services to library users (faculty, staff, students and community); assist in the daily operations of Access Services (Circulation, Interlibrary Services and Reserve/Media) by helping patrons at the service desk; performing various basic processing and maintaining of library materials.  Provide excellent customer service to library users. 

This position also supports Library events at the direction of Library Administration. With over 20 events, tabling sessions, and other activities a semester, the outreach assistant is a vital component to ensuring logistics, client and guest support, and vendors are coordinated effectively. This position works closely with Library Administration on providing insight from on-the-ground event activity.

Key Responsibilities

• Opening and closing the library building and service desks at designated times, executing emergency procedures when needed, and managing the check‑in and check‑out of a variety of library materials, including general collections, ILS, reserves, media, and periodicals.

• Processing of library materials includes handling “search and hold” requests and notifying patrons of search outcomes, searching and processing incoming and outgoing CSU+ requests, and preparing CSU+ materials for shipment. The role also involves clearing CSU+, LINK+, ORCA, and hold shelves of items that were not picked up.
• Accessing library systems involves interfacing with platforms such as ALMA and ORCA to provide support for both patrons and library operations, processing and retrieving system‑generated reports, and assisting the ILS team with RAPIDO, CSU+, and BeachReach functions.
• Library event support involves providing both front‑end and back‑end assistance for library events, collaborating with library faculty and campus faculty to coordinate bookings, logistics, and overall event support, and working with Library Administration to develop promotional materials for upcoming events.

Department

Library Circulation

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Library Services Specialist I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,703 (Step 1) - $5,395 (Step 20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program is just one way the CSU demonstrates its dedication to your success and well-being.  Employees with a .50 FTE appointment exceeding six months and one day are eligible for full benefits. Eligible employees have access to this comprehensive benefits package, which includes:

• Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.
• Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
• Educational Benefits: Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

The CSU offers comprehensive benefit packages tailored to individual bargaining units. Candidates are encouraged to review the applicable CSU Employee Benefits Summary for details on the benefits available.

Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements your base salary.

Knowledge, Skills, and Abilities

The ideal candidate communicates clearly, accurately, and courteously both in person and by phone, demonstrating strong teamwork while working efficiently and respectfully with patrons and colleagues. They are able to work independently, quickly learn new systems and both digital and physical processes, and possess solid knowledge of standard office computer applications. Additionally, they are flexible and dependable, with the ability to work nights and weekends as needed.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Completion of a high school education or equivalent and two years of related library and/or customer service experience required.

Application Procedures

Click “Apply Now” to complete the CSULB Online Employment Application.

Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Physical Summary

Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.

Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.