Application Process

This position is open until filled. For full consideration, please submit application, along with cover letter addressing the below prompts and resume, by 8am on Monday, March 9th. 

In your cover letter, please address the following:

• A summary of relevant technical support experience.
• A summary of your customer service philosophy or approach.
• A specific example of troubleshooting a technical issue and the outcome.

Job Summary

Reporting to and with general supervision from the Director of IT User Support and Endpoint Management, the Endpoint Management Specialist champions campus-wide endpoint reliability and security by coordinating the configuration, deployment, and lifecycle management of end-user devices for California State University East Bay (CSUEB), San Francisco State University (SFSU), Sonoma State University (SSU), and their auxiliaries. Working within the San Francisco Bay Region Network, this position supports consistent, high-quality technical assistance and secure access across all three campuses, aligning endpoint practices with Network service standards and user experience goals.

The Endpoint Management Specialist is responsible for administering endpoint management platforms, maintaining configuration standards and documentation, and ensuring device health, security, and compliance with institutional requirements. Key duties include provisioning and decommissioning devices, packaging and deploying applications, managing operating system and application patching, enforcing device compliance, and maintaining accurate inventories and configuration records, with a focus on consistent provisioning, security, and lifecycle maintenance across desktops, laptops, and mobile devices. The role collaborates closely with campus partners and user support teams to deliver reliable, policy-aligned endpoint solutions that meet campus needs and service levels.

Unit Overview 

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure. The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities. The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations. Partnering closely with each university’s leadership, including Presidents and Provosts, Information Technology drives digital transformation, promotes operational excellence, and supports institutional goals. Within Information Technology, the User Support and Endpoint Management teams deliver responsive, high-quality technical assistance to faculty, staff, and students. These teams provide on-site and remote support, manage incident logging and triage, configure and secure endpoints, and maintain the Network’s knowledge base for self-service. The Endpoint Management team ensures consistent device provisioning, security, and lifecycle maintenance across desktops, laptops, and mobile devices. By enabling reliable access, timely troubleshooting, and proactive guidance, these teams enhance the user experience, reduce disruptions, and empower the university communities to leverage technology for teaching, learning, and administrative success.

Key Qualifications

Equivalent to a bachelor’s degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

This position requires the successful completion of a comprehensive livescan and background investigation.    

Salary and Benefits

This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. The CSU Classification Step Range for this position is $6,492 to $9,458 per month (step 1 - step 20). Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 10 ($7,759 a month).

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.

A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.

For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.

Supplemental Information

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. 

The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.

For questions related to the application process, please reach out to hr@sonoma.edu. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process.

Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/compliance-data/2024-campus-housing-fire-safety-report. The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu.