Job Summary:

The New Student Orientation and Family Programs Office supports the successful transition of newly admitted students and their families to CSUSB by providing inclusive, informative orientation programs and services. The office promotes academic success, campus resource awareness, student engagement, and a sense of belonging. In addition, the office recruits and trains Student Orientation Leaders who serve as peer ambassadors and support orientation programming. Through these high-impact transitional experiences, the office helps students and families build confidence and establish a strong foundation for success at CSUSB

Under the overall leadership of the Director of New Student Orientation and Family Programs, and with day-to-day guidance and coordination provided by the Parent and Family Program Coordinator, Student Assistants will support the operations of the New Student Orientation and Family Programs Office. Student Assistants will carry out assigned responsibilities, assist with front desk operations, and complete routine tasks essential to the effective delivery of office services and programs.

Responsibilities:

Under the overall leadership of the Director of New Student Orientation and Family Programs, and with day-to-day guidance and coordination provided by the Parent and Family Program Coordinator, duties include but not limited to:
• Greet and assist office visitors in a friendly and professional manner.
• Answer office phones, respond to voicemails, and route calls appropriately
• Monitor and respond to departmental emails using standard communication practices.
• Provide accurate information about orientation, campus resources, and family programming.
• Support orientation program logistics, including document preparation, check-in support, and group coordination.
• Perform general clerical duties such as filing, copying, and data entry.
• Operate the orientation registration system to assist students and families with account setup, payments, and scheduling.
• Handle confidential student and family information in accordance with FERPA and university data privacy policies.
• Maintain the appearance and organization of the front desk and reception area.
• Collaborate with professional staff and other student assistants to ensure office needs are met.
• Perform additional duties as assigned.

Minimum Qualifications:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications:

- Prior experience with customer service preferred.
- Spanish speaking highly desirable.
- Ability to learn and perform assigned work.
- Follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
- Complete all required paperwork, background check, and employment training.
- Special Qualifications: Admission or registration as a CSUSB student.
- As a Student Assistant, the student need not be registered as a student but must have been enrolled as a CSUSB student in the previous term and is registered for the following term.

Compensation and Benefits:

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information:

Work status: Part-Time, Temporary, Seasonal

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

The application deadline is: March 15, 2026; however, the position may close when an adequate number of qualified applications are received. 

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check
Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking
CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.