Job Title

Master of Science in Instructional Design and Technology (MSIDT) Student Services Professional II

Classification

Student Services Professional II

Auto Req. ID

561797

Salary Range

Classification Range $5,083 - $7,228 per month

(Hiring range depending on qualifications, not anticipated to exceed $5,083 - $5,254 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.                                          

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The College of Education is home to more than 1200 credential and graduate students. The College of Education’s work focuses on closing the opportunity gap. The College’s impact is notable given the fact that we credential the largest number of teachers of any public institution in the state of California and have the largest Doctor of Education (Ed.D.) program in the CSU system. We seek an exceptional individual to join our team as the Master of Science in Instructional Design and Technology (MSIDT) Student Services Professional II. Supports graduate admissions, student success, and program operations through advising, outreach, and innovation - making an impact as you help future instructional leaders thrive in a dynamic digital learning environment. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under the general supervision of the College of Education Director of Advising and Student Success and daily oversight by the Director for the Master of Science in Instructional Design and Technology (MSIDT) program, the MSIDT Student Services Professional II coordinates the admission process, procedures and student advising for the MSIDT certificate and graduate program. Provides information on admission requirements, program completion requirements, academic notice, and stop-out policies. Utilizes university, college and department policies and procedures to assist students. Monitors graduate writing requirement completion. Reviews and recommends students for graduation checks. Coordinates outreach and recruitment activities, with special effort to recruit students from underrepresented populations. Coordinates and presents program overviews. In collaboration with the MSIDT Director, coordinates new student orientation. Assigns students to cohorts and provides registration information. Serves as liaison between department and Dean’s office/oversees department daily operations. Coordinates logistics for orientation, faculty meetings, department events, and special projects. Researches and prepares reports. Compiles data (e.g., graduate student course needs) as needed by  the Director. Oversees schedule of classes and space utilization. Verifies and edits changes for scheduling. Participates in applicable meetings, committees, and training. Collaborates with the Director on content development and maintains updates to all candidate handbooks and forms. Maintains and updates program websites and social media content. Hires, trains, and mentor’s student employees. Other duties as assigned.

Inclusive Leadership Statement

All College of Education students leave with a perspective that recognizes, acknowledges, and respects the knowledge and strengths all students bring from their communities (e.g., cultural, ethnic, disability, and linguistic). This perspective is known as Just Equitable and Inclusive Education (JEIE) and is evident in all our programs. College of Education students use this perspective to make community-based assets an integral component of curricular and pedagogical development. In this way, our graduates learn to value and draw upon students’ backgrounds not only to support them in developing skills leading to success in the broader society, but also as a mechanism to transform our communities. We believe that all faculty and staff who work for the college must share these same commitments.

Click here  https://ed.fullerton.edu/jeie/ to learn more about Just, Equitable and Inclusive Education (JEIE) principles. It is required that you provide a JEIE statement Your application will be considered incomplete without this requirement.

After viewing the video and reading our JEIE statement, please share how JEIE principles have informed or will inform your work in a professional setting.

• What do justice, equity and inclusion mean to you?

• A description of your experience working with a wide range of people.

• A description of how issues of justice, equity and/or inclusion have impacted you personally or professionally.

Essential Qualifications

Bachelor’s degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the student services program areas or a related field. A master’s degree in a job-related field may be substituted for one year of professional experience. Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

General knowledge of the methods and problems of organizational management, research, and interview techniques. Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters. Ability to reason logically and use initiative in planning work assignments and in implementing long-range program improvements. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

Experience with post bachelor and graduate students. Experience working in a higher education setting. Knowledge of and familiarity with Canvas, EAB, CMS/People Soft and/or similar systems. Knowledge of and familiarity with contents of university catalog and other publications. Familiarity with computer software programs to develop workshops, correspond, and utilize a student tracking database. Previous experience promoting and/or advising for graduate programs. Ability to compile, collect, and analyze data for program review and annual reports.

License/Certifications

A valid California driver’s license.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Ability to lift and carry program materials (up to twenty-five pounds) with or without accommodations.

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.