POLICE DISPATCHER (Police Dispatcher II)

Recruitment Details

Position Details

Recruitment Number VA874
Posting Period

Open Until Filled (Review of Applications will begin 09/25/17. Applications received after that date may be considered.)

On Campus Only Promotional Opportunity No
Working Title POLICE DISPATCHER (Police Dispatcher II)
Level/Range/Grade 2
Salary Range (From $ to $) $3,513 - $5,818 per month (New employees should anticipate being hired at the beginning of the salary range).
Department University Police
Number of Positions 1
FLSA Code Non-Exempt
Status Regular: Permanent (after one-year probationary period)
Full-time/part-time (if part-time, indicate time base) Full-time
Pay Plan 12/12 month
CBU/MOU R07 - CSUEU Clerical & Administrative Support Services
Quick Link http://jobs.csuchico.edu/postings/4537

Work Schedule

Hours Per Day Varies by shift, usually between 8-12 hours
Days Per Week Varies by shift, may include Monday-Sunday, weekends and holidays
Shift Varies by shift, days and evenings

Position Summary

Primary Duties

Under general supervision, the Police Dispatcher II provides essential dispatch communications critical to CSU, Chico Police Officers in the field. This position performs more advanced dispatcher work, including development, review and updating of policies and procedures, coordinating and directing the maintenance of the police records systems, and creating or coordinating effective dispatcher training. The incumbent is responsible for training of dispatchers, as well as assessing training needs, and making procedural recommendations. Work involves the use of automated/computerized dispatch and police information systems and databases to input and retrieve data. Incumbents are required to work independently, react quickly, and demonstrate good judgment and discretion in stressful situations. Duties include records maintenance relating to all law enforcement and police department files.

Knowledge, Skills and Abilities


  • Thorough knowledge of record keeping laws and regulations for police departments.
    Working knowledge of:
  • Office methods, procedures, and practices
  • Legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field or the ability to quickly learn.
  • English grammar, punctuation, and spelling.
  • Word processing, record keeping, and filing.
  • Fluency in the use of standard office equipment (computers, copiers, phones) and standard office software packages (e.g. Microsoft Word, Excel, and Outlook).

Incumbent must possess the following:

  • Strong written and verbal communication skills, and demonstrated skill with presenting and summarizing information in a variety of written formats, using clear and concise language.
  • Demonstrated skill in reading and interpreting manuals and codes.
  • Demonstrated skill in reading to provide directions to staff in the field.
  • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
  • Demonstrated problem solving skills.
  • Skill to effectively handle simultaneous events.
  • Effective interpersonal skills as work often involves front line contacts with a variety of partnering agencies, the campus community, and the public.
  • Demonstrated attention to detail and accuracy.
  • Demonstrated collaboration skills.
  • Skill to provide training.
  • Typing and keyboarding skills with a corrected rate of 35 words per minute.

Incumbent must have the ability to:

  • Provide lead work direction and train new staff.
  • Handle multiple priorities and manage multiple situations while under duress.
  • Analyze and address operational and procedural problems and recommend solutions.
  • May be required to complete more advanced trainings.
  • Operate and monitor police department and other emergency communications equipment (computer, radio, telephones, alarms system, etc.).
  • Independently assess a situation, respond, act quickly and use good judgment, maintaining composure in non-routine/ emergency and difficult situations.
  • Effectively converse using police radio systems, route calls appropriately, including dispatching officers and/or emergency personnel to calls for service.
  • Quickly learn, analyze, and monitor the use of applicable automated dispatch and law enforcement systems, databases, phones, etc. This includes providing prompt correction when system failures occur.
  • Effectively and phonetically use the English language.
  • Provide clear and concise verbal directions and transfer information quickly and accurately.
  • Accurately interpret and follow oral and written policies and instructions.
  • Present and summarize information in a variety of written formats.
  • Operate standard office equipment, use a broad range of technology systems and packages (i.e., Microsoft Word, Excel, Outlook), and apply expertise to new situations and quickly learn and use new office support technology.
  • Independently coordinate and execute multiple work priorities with frequent interruptions, continually assessing and shifting competing priorities.
  • Establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
  • Maintain the confidentiality of sensitive information.
  • Learn geographic features, streets and buildings on and around campus.
  • Work alone without supervision in the dispatch area.
  • Work varied rotating shifts, including day and/or night shifts, weekends, holidays and on-call assignments on short notice or no-notice; and may be required to work overtime.
  • Sit for long periods of time, i.e. up to 12 hours.
  • Operate with a collaborative, cooperative and positive manner at all times.
  • Perform assigned duties.
Required Education and/or Experience

Requirements include a high school diploma or equivalent and two years of clerical experience involving contact with the public; or one year of military or civilian public safety (police/fire) experience; or one year experience operating radio or other communication equipment.

  • Completion of P.O.S.T. Basic Public Safety Dispatcher Course
Additional Requirements for this Position


Recruitment Preferences

Preference may be given to applicants with some of the following as they may be considered specialized skills:

  • Bachelor’s degree.
  • Three years full-time equivalent lead or supervisory experience.
  • One year full-time equivalent of military or civilian public safety supervisory experience such as police or fire.
  • Completion of P.O.S.T Communications Training Officer (CTO) course.
  • Working knowledge of RIMS CAD system.
Special Requirements
  • The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • The selected candidate(s) must successfully complete an oral board examination and a personal history background investigation Including Department of Justice (DOJ)/Federal Bureau of Investigation (FBI) fingerprint clearance (referred to as Live Scan) prior to beginning employment. This is considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.
  • The selected candidate must pass a post-offer pre-employment physical examination including drug screening and a psychological examination.
  • Must have successfully completed a California P.O.S.T. certified Basic Dispatch course.

Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position requires the incumbent to work at computer/dispatch station keyboarding and operating a mouse for long periods of time in an indoor office space. Cognitive activities include remembering names and details, reasoning, ensuring accuracy and concentrating amid distractions. Must be able to travel across campus to other offices and buildings on campus for meetings and events. NOTE: Incumbent will sit for long periods of time, i.e. up to 12 hours.

Position involves frequent to constant interaction with the public, students, faculty and staff. Work is performed in a typical office environment operating standard office equipment.

  • Must wear a uniform – this position is required to wear an official uniform and is responsible for maintaining the uniforms. A limited annual uniform allowance is provided by CSU, Chico for the cost of purchasing, maintaining or replacing uniforms.
  • Must be able to work varied rotating shifts, including day and/or night shifts, weekends, holidays, and on-call assignments on short notice or no notice. May be required to work overtime.

This position qualifies for benefits including tuition fee waiver (if eligible).

Benefit Information

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

About the University and Community

Detailed information is available at http://www.csuchico.edu/pa/chico-facts.shtml. As a university that educates students of various ethnic and cultural backgrounds, we value a diverse faculty and staff. CSU, Chico welcomes applicants who are knowledgeable about and interested in working within a cross-cultural learning environment. We also welcome those who share a passion and commitment to the University’s 6th Strategic Priority that focuses on sustainability, stewardship, and the environment – see http://www.csuchico.edu/sustainability/index.shtml.

California State University, Chico is committed to achieving excellence through diversity in the classroom and the workplace. It strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students, faculty, and staff.

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Posting Details

Open Date (posting open date) 09/08/2017
Close Date (posting close date)
Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Résumé
  2. Cover Letter
Optional Documents
  1. Optional Applicant Documents