ADMINISTRATIVE SUPPORT COORDINATOR (Administrative Support Coordinator I)

Recruitment Details

Position Details

Recruitment Number VA906
Posting Period

12/06/17 – 12/20/17

On Campus Only Promotional Opportunity No
Working Title ADMINISTRATIVE SUPPORT COORDINATOR (Administrative Support Coordinator I)
Level/Range/Grade 1
Salary Range (From $ to $) $2,846 - $4,711 per month (New employees should anticipate being hired at the beginning of the salary range).
Department Office of International Education
Number of Positions 1
FLSA Code Non-Exempt
Status Regular: Permanent (after one-year probationary period)
Full-time/part-time (if part-time, indicate time base) Full-time
Pay Plan 12/12 month
CBU/MOU R07 - CSUEU Clerical & Administrative Support Services
Quick Link

Work Schedule

Hours Per Day 8 hours during the school year/10 hours during the summer
Days Per Week 5 days during the school year/4 days during the summer
Shift Day

Position Summary

Primary Duties

Working independently, under general supervision, incumbent provides essential front-line administrative support to program staff in the Office of International Education (OIE) including the International Student and Scholar Services (ISSS), Study Abroad and International Exchange (SAIE), International Recruitment and Admissions (IRAD), the English as a Second Language (ESL) Resource Center, and the International Training Program (ITP).

Incumbent provides lead oversight of daily office operations; coordinates the office work flow; provides lead work direction to student assistants; assists with the maintenance and reconciliation of OIE budgets when needed; and performs other duties that include administrative and professional staff support and public contact.

Knowledge, Skills and Abilities

Incumbent must possess:

  • Thorough knowledge of:
    • Office systems, methods, standard procedures and practices.
    • English grammar, punctuation, and spelling.
    • Applicable University infrastructure, policies and procedures.
  • Fluency in using standard office equipment (computers, copiers, phones) and standard office software packages such as, Microsoft Office (Word, Excel, and Outlook) and ability to use a broad range of technology systems and software.
  • Working knowledge of:
    • Budget policies and procedures.
    • Records retention practices and policies.
  • Knowledge of business mathematics beyond basic arithmetic.

Incumbent must possess:

  • Active problem solving and effective interpersonal skills as work often involves frontline contact with a variety of campus and community individuals to perform services and support functions that require a professional demeanor at all times.
  • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
  • Demonstrated competence in effectively presenting standard information in writing.
  • Typing and keyboarding skills.

Must have the ability to:

  • Independently handle multiple work unit priorities and projects.
  • Effectively handle a broad range of diverse interpersonal contacts, including those at a high level and those sensitive in nature.
  • Display sensitivity to cultural diversity in the international setting.
  • Perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.
  • Draft, compose and appropriately format correspondence and reports.
  • Use and quickly learn standard office equipment, a broad range of technology systems and standard computer software packages (i.e., Microsoft Word, Excel, Outlook).
  • Clearly communicate orally and in writing.
  • Learn, independently interpret, and apply a wide variety of complex policies and procedures, where specific guidelines may not exist.
  • Understand and operate in a variety of organizational structures.
  • Identify and solve standard problems where policy and procedures are referenced and refer more complex problems to appropriate staff.
  • Apply independent judgment, discretion, and initiative to address problems, participate in developing practical, thorough and, at times, creative solutions.
  • Respond to routine inquiries and explain standard policies and procedures to others.
  • Organize and direct workflow for the smooth and effective operation of the work unit.
  • Compile and assemble reports, using judgment and discretion in selecting and analyzing information for inclusion, and effectively present the information.
  • Troubleshoot technology problems using knowledge of error messages and of operating systems.
  • Perform duties as assigned.
Required Education and/or Experience

This position requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. These qualifications, and those listed above, would normally be obtained through completion of a high school program, technical/vocational program, or their equivalents combined with three years of related office work experience.

Additional Requirements for this Position


Recruitment Preferences

Preference may be given to applicants with the following which may be considered specialized skills:

  • Experience working with a diverse population. An understanding of issues surrounding diversity on our campus and sensitivity to our diverse student population and the changing demographics.
  • Experience providing excellent customer service in a fast-paced environment.
  • Willingness to adjust to change, demonstrates flexibility and patience with changing expectations.
  • Bilingual skills desirable.
  • Recent experience coordinating and scheduling events, room assignments or training sessions or similar experience.
  • Experience with data management systems.
Special Requirements
  • The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a “designated position” under the California State University’s Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission.
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. This considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office. Occasional evening and weekend hours to complete projects or assist with special events. Must be able to travel across campus to other offices and buildings on campus for meetings and events.

The majority of the work is performed in a typical office environment operating standard office equipment. This is a fast-paced office environment with numerous student assistants and students seeking services. Many international students where sensitivity and cross-cultural communication is required. Occasional participation at events/meetings that may be held in other on-campus buildings/locations.


This position qualifies for benefits including tuition fee waiver (if eligible).

Benefit Information

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

About the University and Community

Detailed information is available at As a university that educates students of various ethnic and cultural backgrounds, we value a diverse faculty and staff. CSU, Chico welcomes applicants who are knowledgeable about and interested in working within a cross-cultural learning environment. We also welcome those who share a passion and commitment to the University’s 6th Strategic Priority that focuses on sustainability, stewardship, and the environment – see

California State University, Chico is committed to achieving excellence through diversity in the classroom and the workplace. It strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students, faculty, and staff.

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Posting Details

Open Date (posting open date) 12/06/2017
Close Date (posting close date) 12/20/2017
Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * The Office of International Education staff must provide excellent service to students at all times. Occasions may arise that require weighing the needs and perceptions of the student and office/campus policy. Give an example of a time when you were faced with resolving a conflict between a student’s, or a customer’s, need and office policy.

    (Open Ended Question)

  2. * The ASC in the Office of International Education is responsible for working with staff to complete complex travel requests and claims for both domestic and international travel. Describe previous work experience(s) that you will bring to the office to be effective in this capacity.

    (Open Ended Question)

  3. * What type of experiences have you had that has exposed you to a variety of diverse cultures? Please describe challenges you may have encountered based on cultural differences and how they were resolved.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Résumé
  2. Cover Letter
Optional Documents
  1. Optional Applicant Documents